Safety & Security at Braehead Arena
At Braehead Arena, the safety and security of our customers, visitors, staff, and event partners is our highest priority. Our counter-terrorism risk management and mitigation measures are designed to be effective, proportionate, and fully aligned with the nature of each event.
We work closely with our principal partners to deliver events safely, securely, and responsibly.
Our Strategic Priorities
Working in partnership with key stakeholders, our objectives are to:
- Minimise risk to participants, delivery partners, customers, and the wider public.
- Maximise the safety and welfare of staff working at events.
- Provide appropriate and proportionate security measures based on the threat level and event profile.
- Minimise disruption to the local community, including pedestrian and vehicle movement.
- Work collaboratively with the Local Authority, Emergency Services, and relevant agencies.
- Ensure a coordinated and effective response to any incidents.
Terms & Conditions
All customers purchasing tickets for events at Braehead Arena must accept our Terms & Conditions at the point of purchase. By ticking the acceptance box and completing your transaction, you agree to these conditions, which are available on our website and ticketing platform.
Counter-Terrorism & Enhanced Security
We liaise regularly with officers from the UK Government’s counter-terrorism units to ensure compliance with Home Office guidance and access to up-to-date intelligence.
Where large numbers of people gather, enhanced security measures may be in place. Due to the sensitive nature of these procedures, we cannot share specific operational details. Customers are asked to be patient and understanding, as these measures may affect queue times and restrict certain items from being brought into the Arena. We will communicate relevant information as clearly and promptly as possible.
Please arrive in plenty of time to allow for security checks before entry.
Braehead Arena operates in line with Protect Duty / Martyn’s Law and continually reviews its security arrangements. Further information on Protect Duty / Martyn’s Law can be found online.
Our Team
Our security and stewarding teams are fully trained, professional, and approachable, with the safety of everyone in the venue at the forefront of their work. Stewards will be positioned throughout the Arena and surrounding areas and are happy to assist with any queries.
We encourage all visitors to remain vigilant. If you notice anything suspicious or have any concerns, please report them immediately to a member of staff or security. All reports are taken seriously and investigated by our Security Team and Event Manager.
Security Checks on Arrival
To maintain a safe environment, all customers are subject to security checks upon arrival, without exception. This includes:
- Ticket checks and scanning
- Searches of bags, belongings, and person
If you have a pacemaker or medical device and have been advised not to undergo certain security checks (e.g. security wanding), please inform a member of security staff, who will carry out an alternative search method.
Bag Policy & Prohibited Items
- Please bring only essential bags to the Arena.
- We are unable to store bags or personal belongings.
- Laptops and large electronic devices are not permitted inside the venue.
- A full list of prohibited items is available on our website.
Food & Drink Policy
Food and drink are not permitted to be brought into Braehead Arena.
This includes:
- Personal food and beverages
- Food or drink purchased elsewhere in the Shopping Centre
- Food and drink gifts
Any food or drink items must be left at home or in your vehicle and cannot be taken into the Arena.
Gifts
We recognise that Braehead Arena is located within a major shopping centre; however, security policies cannot be relaxed. All gifts brought to the venue are subject to search. Food and drink gifts are not permitted into the Arena under any circumstances.
Keeping You Safe
We have implemented a range of measures to ensure a safe, secure, and enjoyable experience for all visitors. These measures follow current UK and local government guidance and are reviewed regularly.
Safeguarding
We are committed to safeguarding children, young people, and adults at risk. A safeguarding policy is in place, and all front-line staff receive appropriate training.
First Aid
Dedicated first aiders are present at every event, and a number of front-line staff are trained in first aid.
Quiet Space
Live events can be exciting but overwhelming for some. If you or someone in your group feels anxious or distressed, please speak to a steward or member of staff. We can assist you to a safe space, including access to the Quiet Room located within Braehead Shopping Centre.
Ask Angela
Braehead Arena supports the Ask Angela safety initiative. If you feel unsafe, uncomfortable, or need assistance leaving a situation discreetly, ask any member of staff or steward for “Angela” and they will help you safely.
Spiking
Although rare, if you feel unwell or notice someone who appears unwell, please report this immediately to a member of staff or a steward.
Intoxicated Customers
- Customers attempting to enter the Arena under the influence of alcohol or drugs will be refused entry.
- Customers who become intoxicated during an event may be asked to leave the venue.
Questions or Concerns
An Event Manager is present at every event and has overall responsibility for health, safety, and security within the Arena. If you wish to speak to the Event Manager, please ask a member of staff.
The Event Management team can also be contacted in advance at:
info@braeheadarena.co.uk